Vendor Management is probably one of the most quantifiable time saving services that IRN provides. Contacting vendors can be a frustrating experience, automated message options, long hold times, phone tag. By bringing your vendor issues to us, the burden is removed from your staff and they are able to focus on their core responsibilities. We will own your vendor issue and see it to resolution.
Areas you can leverage IRN to be your vendor liaison, allowing your staff continued productivity, include but is not limited to the following:
- Internet Service Providers
- Copier/Printer/Fax Vendors
- Core Application Providers
- Web hosting
- Phone Service Provider
As your technology team, one of our many goals is to save you time and money. After all, one of the top reasons for partnering with an IT Managed Service Provider is to allow your business to focus on your actual business instead of spending time on technology and internet issues. By being the “middle man” with your vendor, we will work hard and focused for a quick resolution.
Vendor management is not a one sided service. When a vendor provided network or service is down, we know this can affect multiple areas, if not the entirety, of your business, and when your business is affected our business is affected as well. Being on the front line, we have to be efficient in getting the issue resolved. That way we are able to do our job addressing other important issues such as crypto alerts, missing anti-virus protection, offline servers, and any failed backups. These are things we know are valuable to you as our client, and therefore valuable to us…it is a partnership after all.
We take pride in being your technology team, and just as we embrace your company’s processes, values, and vision; we are willing and ready to equally embrace your vendors. Our goal is to know your vendors and enter into a positive, successful working relationship with them on your behalf. All of this in effort to bring your business greater productivity and success.
